This Privacy Policy explains how Language Launchpad handles personal data when you use the website, make an enquiry, book a course, or take part in small-group language courses and related services.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or objection to certain processing. Where we rely on your consent, you may withdraw it for future processing based on consent.
To exercise a privacy right, send a clear request describing the data or processing concern and the action you want us to take. We may ask for additional details to confirm your identity and assess the request under applicable law.
We retain personal data for the period needed to manage enquiries, enrolment, course delivery, payment records, and any follow-up administration. After that, data is deleted, anonymised, or archived where retention is required for legal, accounting, or dispute-handling purposes.
When we make material changes, we will update the policy text on the website and may take additional steps where appropriate to draw attention to the change. The revised version applies from its stated effective date.
We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use data to communicate about course administration and service changes.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, online lesson delivery, and related administrative functions. These parties may process data only for the services they provide to us and are expected to handle it in a manner consistent with their role.
We may disclose personal data where required to comply with law, lawful requests, court orders, or similar legal obligations. We may also share information where needed to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our users, staff, or business operations.
We may collect identifiers and contact details, enquiry and enrolment information, course level and timetable preferences, payment-related records, attendance and progress information, and technical data such as device and usage details. For online lessons, we may also process information needed to support access to the learning platform and session participation.
We receive personal data from course enquiries, level screening, booking and enrolment forms, communications by phone, email, contact form, or online consultation, and from participation in scheduled lessons and progress reviews. We may also collect limited technical data automatically when the website or online learning tools are used.
We may use session cookies, persistent cookies, and similar technologies. Session cookies help with navigation and form continuity. Persistent cookies may remember preferences or support return visits. Analytics or performance cookies may help us understand how the site is used and whether pages and booking tools function properly.
We use standard cookies and similar technologies for site operation, preference storage, and basic analytics. You can manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may affect form handling, session continuity, or other functions needed for online enquiries and lesson access.
